Customer Service

We're here to help.

Our help center already covers most general travel questions so see if your query has already been answered here before picking up the phone.

If you need to cancel a ticket, please click here.

We’re available on weekdays from 10 am to 8 pm, and 11 am to 5 pm on weekends (CET). Unfortunately, we are not able to help you plan your trip, we’re just here to help you with your bookings.

For any other changes or questions please feel free to contact us. Our team speaks English, French, Italian, Spanish, and German and you can reach them in the following ways:

Email: [email protected]



(Please note, these numbers are for customer service purposes only)

+32 2588 0220
+31 85 888 8866
United Kingdom
+44 808 164 8588 (toll free within the UK)
United States of America
+1 917 924 3330

If we are not available, please send us a message and we will get back to you as soon as possible. Please note, these are local phone numbers, and depending on your provider charges may apply.