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We'd love to hear from you.

Customer Service

We're always happy to help and give advice. You can phone us, send us a message via email or by using the help button in the lower right corner of this page. Of course, we're ready to assist you on our social media platforms, twitter and facebook, as well.

In customer service, we speak English, French, Italian, and Spanish.

Email: service@goeuro.com

Netherlands +31 85 888 8866
Belgium +32 2588 0220
United Kingdom +44 808 164 8588 (toll free within the UK)


Unfortunately, we cannot forward calls to other departments. The following numbers are solely for customer service purposes.

Please note, these are local phone numbers, charges may apply depending on your provider. Via phone we are available during business hours on weekdays from 10 a.m. to 1 p.m. and 2 p.m. to 6 p.m. (Berlin Time), leave us a message if we are not available and we get call you right back.

Ticket Policies

Ticket Fare Cancellation Change
(date and time only)
Renfe PROMO Not possible Not possible
PROMO+ Fee: 30% of ticket price Fee: 20% of ticket price, plus difference to new ticket
Flexible Fee: 5% of ticket price. Fee: The price difference of the new ticket.
Trenitalia SUPER Economy Not possible Not possible
Economy Not possible Possible at Trenitalia ticket office. Fee: difference to full fare ticket (BASE).
BASE Fee: 20% of ticket price. Fee: free of charge at the Trenitalia ticket office only.
Movelia Tarifa Minima Not possible Not possible
Tarifa Reducida Not possible Not possible
Special Offers Not possible Not possible

Renfe

Ticket Fare Cancellation Change
(date and time only)
PROMO Not possible Not possible
PROMO+ Fee: 30% of the ticket price. Fee: 20% of the ticket price, plus the price difference for the new one.
Flexible Fee: 5% of ticket price. Fee: The price difference of the new ticket.

Trenitalia

Ticket Fare Cancellation Change
(date and time only)
SUPER Economy Not possible Not possible
Economy Not possible Possible at Trenitalia ticket office. Fee: the price difference of a full fare ticket (BASE).
BASE Fee: 20% of ticket price. Fee: free of charge at the Trenitalia ticket office only.

Movelia

Ticket Fare Cancellation Changes
(date and time only)
Tarifa Minima Not possible Not possible
Tarifa Reducida Not possible Not possible
Special Offers Not possible Not possible



Disclaimer:
The policies above may change from time to time - we aim to be as accurate and up-to-date as possible. This table of policies is not binding and is simply an indication of what outcomes are possible with the given ticket fares.